Motor Claims

Posted on Posted in Motor Claims

We are pleased to be offering a dedicated claims management service, working in partnership with Momentum Motor Claims.

The service is designed to reduce the cost of claims and vehicle downtime. Momentum Motor Claims is a trading style of Momentum Broker Solutions which is authorised and regulated by the Financial Conduct Authority.

In the event of a claim, please call 03442 438 917.

REPORTING, COMMUNICATION AND SERVICES

  • 24/7/365 First Notice of Loss(FNOL) and roadside recovery
  • On Receipt of all new claims, notifications are sent electronically to all key stake holders
  • Proactive updates to drivers/fleet contacts via SMS, email and telephone
  • Uninsured loss recovery
  • Proactively managing third party claims costs
  • Legal expenses services provided free of charge

REPAIRS & DOWNTIME MANAGEMENT

  • Nationwide network of BS -10125 Certified and/or manufacturer approved repairers
  • 228 car and van body shops, 48 commercial body shops, a growing network of 272 mobile & smart repair technicians across the UK
  • More than 90% of estimates authorised within one working day of receipt
  • Proactive management of vehicle off road time
  • 3-year Repair Warranty

COSTS CONTROLLED

  • Preferential labour rates with repair network
  • Delegated authority levels with insurers*
  • In-house industry qualified engineering team
  • Free courtesy vehicles available for duration of repairs
  • Free vehicle collection and re-delivery
    *please ask for a list of insurers where we have delegated authority

POTENTIAL TAILORED SERVICES
Our standard benefits are detailed above, however we can tailor (for specific type fleets)
our processes as follows:

• Bespoke FNOL to include Client Specific Questions
• Vehicle Damage Images and Repair/Claim Progression Updates available through FMG Online Cl aims Portal
• Client Business’s Infrastructure Mirrored to allow for more Accurate Reporting / Data
• Adoption of Specialist Requirements / Rule-sets where work with Existing Supply Partners is required, e .g. Decal Providers and Glass and Tyre Providers
• Fleet Schedule loading for Client Specific Data Capture
• Monthly Consolidated Invoicing to the Policyholder in respect of Excess and VAT
• Tailored MI Claims Reports
• Telematics and Risk Solutions