We are pleased to be offering a dedicated claims management service, working in partnership with Momentum Motor Claims.
The service is designed to reduce the cost of claims and vehicle downtime. Momentum Motor Claims is a trading style of Momentum Broker Solutions which is authorised and regulated by the Financial Conduct Authority.
In the event of a claim, please call 03442 438 917.
REPORTING, COMMUNICATION AND SERVICES
- 24/7/365 First Notice of Loss(FNOL) and roadside recovery
- On Receipt of all new claims, notifications are sent electronically to all key stake holders
- Proactive updates to drivers/fleet contacts via SMS, email and telephone
- Uninsured loss recovery
- Proactively managing third party claims costs
- Legal expenses services provided free of charge
REPAIRS & DOWNTIME MANAGEMENT
- Nationwide network of BS -10125 Certified and/or manufacturer approved repairers
- 228 car and van body shops, 48 commercial body shops, a growing network of 272 mobile & smart repair technicians across the UK
- More than 90% of estimates authorised within one working day of receipt
- Proactive management of vehicle off road time
- 3-year Repair Warranty
COSTS CONTROLLED
- Preferential labour rates with repair network
- Delegated authority levels with insurers*
- In-house industry qualified engineering team
- Free courtesy vehicles available for duration of repairs
- Free vehicle collection and re-delivery
*please ask for a list of insurers where we have delegated authority
POTENTIAL TAILORED SERVICES
Our standard benefits are detailed above, however we can tailor (for specific type fleets)
our processes as follows:
• Bespoke FNOL to include Client Specific Questions
• Vehicle Damage Images and Repair/Claim Progression Updates available through FMG Online Cl aims Portal
• Client Business’s Infrastructure Mirrored to allow for more Accurate Reporting / Data
• Adoption of Specialist Requirements / Rule-sets where work with Existing Supply Partners is required, e .g. Decal Providers and Glass and Tyre Providers
• Fleet Schedule loading for Client Specific Data Capture
• Monthly Consolidated Invoicing to the Policyholder in respect of Excess and VAT
• Tailored MI Claims Reports
• Telematics and Risk Solutions